Hotels

The Oaks Ibn Battuta Gate Hotel Dubai has unveiled two sustainability initiatives that are helping to reduce the hotel’s carbon footprint, by minimising food waste, saving water and improving operational efficiency. Located adjacent to the Ibn Battuta Mall, the 411 room five-star property which is owned by Seven Tides International and operated by Minor Hotels, now sources its own produce locally at the Khawaneej Farm in Dubai. The initiative enhances the quality, freshness, and sustainability of the hotel’s food offering through a direct farm-to-table approach. “Our organic produce includes cucumbers, tomatoes, cherry tomatoes, radish, green bell peppers, yellow peppers, red bell peppers, coriander, parsley, dill, spring onions, and lettuce. All of our vegetables are cultivated using sustainable farming practices to ensure high quality, freshness, and environmental responsibility,” said Gari Abdelmjid, Executive Chef at Oaks Ibn Battuta Gate Hotel Dubai.   Production volumes are carefully aligned with hotel occupancy levels and seasonal needs  while reducing reliance on external supply chains. The initiative also supports the hotel’s commitment to environmental responsibility by minimising food miles, reducing waste, and promoting sustainable farming practices. “Through demand-based harvesting, we can significantly reduce the carbon emissions associated with transportation, packaging, and external supply chains. Using locally grown produce can reduce carbon emissions by an estimated 30–70% compared to conventionally sourced produce that requires import, refrigerated storage and distribution,” added Abdelmjid. The hotel also benefits from cost-efficiencies too, the initial setup and operational expenses, are balanced over time by consistent supply, reduced purchasing fluctuations, and improved produce utilisation. Overall, the farm supports a more efficient and sustainable procurement model, aligning cost management with environmental responsibility. Another initiative that the management team at Oaks has embarked upon is its water re-bottling operation, which is carried out on-site at the hotel.  A dedicated area was created to produce both still and sparkling water. The in-house approach allows for full quality control, reduces reliance on external suppliers, and supports sustainability efforts by once again minimising transportation and packaging waste. Bottle production is also directly aligned with hotel occupancy levels to ensure efficient and demand-based supply. On average, production ranges from approximately 500 bottles per day during low occupancy periods and to up to 1,500 bottles per day during peak demand.  “This initiative was launched to provide a high-quality, sustainable, and self-sufficient water supply for in-house guests. By establishing an on-site water plant, the hotel ensures greater control over quality standards, consistency, and operational efficiency,” said Abdelmjid. “The on-site water bottling initiative contributes to a significant reduction in carbon emissions by eliminating the need for external transportation, large-scale bottling logistics, and single-use packaging,” he added. While exact carbon savings depend on occupancy and production levels, in-house bottling systems typically reduce emissions by an estimated 40–80% compared to externally sourced bottled water. By producing water in-house, the hotel also reduces external supply chain costs, with the primary ongoing expense being reusable glass bottles.  In addition, with the initiative operating on a zero single-use plastic model, further reductions in environmental impact can be achieved and support the hotel’s overall commitment to sustainability and responsible resource management. For more information, visit https://www.oakshotels.com/en/oaks-ibn-battuta-gate-dubai.

The 100-key hotel will cater to growing business, leisure and transit demand along the Chandigarh–Manali corridor IHG®️ Hotels & Resorts, one of the world’s leading hotel companies, has announced the signing of a management agreement with Mac View Infrabiz Private Limited for the development of Holiday Inn Mandi. The 100-key hotel will strengthen IHG’s presence in the state and support its continued expansion across high-potential commercial and transit destinations in North India. As one of IHG’s most recognised brands globally, Holiday Inn Hotels & Resorts®️ is built around delivering warm, welcoming stays that help guests make the most of their journey. The brand continues to resonate strongly with both travellers and owners, supported by its trusted service proposition and global scale. In India, Holiday Inn is seeing strong momentum, with 17 open hotels and 34 in the pipeline, reflecting its relevance across business, leisure and emerging destination markets. Strategically located in Mandi on the Chandigarh–Manali corridor, Holiday Inn Mandi benefits from strong connectivity between the National Capital Region and key leisure destinations in Himachal Pradesh. The hotel is well positioned to serve a mix of business, leisure and transit travellers, supported by the city’s role as an administrative and commercial hub and improving regional connectivity. The hotel will feature 100 well-appointed rooms and suites, complemented by three F&B options, and versatile event spaces including a ballroom. Commenting on the signing, Sudeep Jain, Managing Director, South West Asia, IHG Hotels & Resorts, said: “We continue to see strong opportunities to expand our presence across emerging destinations in India, supported by improving infrastructure and growing travel demand. The signing of Holiday Inn Mandi marks an important step in strengthening our footprint in Himachal Pradesh, as we bring globally recognised brands to high-potential commercial and transit markets.” Mr. Amit Bajaj, Director, Mac View Infrabiz Private Limited added: “We are delighted to partner with IHG Hotels & Resorts to introduce the globally recognised Holiday Inn brand to Mandi. The city’s growing importance as a commercial, administrative, and transit hub presents a strong opportunity for quality branded hospitality. With IHG’s global expertise and trusted brands, we are confident that Holiday Inn Mandi will deliver consistent, high-quality experiences and emerge as a preferred choice for travellers visiting the region.” IHG®️ currently has 52 hotels operating across seven brands in India, including Six Senses, InterContinental Hotels and Resorts®️, Vignette Collection, Crowne Plaza®️, voco™️ Hotels, Holiday Inn Resort®️ and Holiday Inn Express®️, and a strong pipeline of 98 hotels due to open in the next 3–5 years.

A wedding may be marked by a single ceremony, but it is shaped by days of preparation, rituals, laughter, late nights, and a hundred little moments that families will talk about for years. Which is why choosing the right venue has never been just about the space. Couples today want a place that holds everything: warm hospitality, great food and beverages, stunning spaces, a spa to breathe through the chaos and a salon to look picture-perfect.Four Seasons Hotel Bengaluru at Embassy ONE is built for exactly this, a celebration that lives up to every expectation. At Four Seasons, no detail is too small and no request is too big. From the very first conversation, the hotel’s dedicated wedding specialists work closely with the couple and their families to shape a celebration that feels truly personal. Whether it is an intimate mehendi gathering, a vibrant sangeet or a grand multi-day wedding, every element is planned with care and executed with precision. The team coordinates everything from the schedule of events and custom menus to floral arrangements, working seamlessly with the couple’s preferred vendors or connecting them with trusted partners. Superior linens, cutlery, china and glassware come as standard, and can be tailored to reflect the wedding’s colours and theme. Transportation for the couple and their guests can also be arranged, ensuring every arrival is as graceful as the occasion. The result is a celebration that unfolds effortlessly, allowing families to stay present for every moment rather than worrying about logistics. “The most memorable weddings are not defined by a single grand moment, but by how effortlessly every part of the celebration comes together. Families want to honour their traditions while ensuring their guests feel comfortable and cared for throughout the journey. At Four Seasons Hotel Bengaluru, we have brought together elegant venues, exceptional culinary experiences, wellness facilities, and a dedicated team that understands the significance of every detail. This allows families to celebrate with ease knowing that each moment will unfold just as they envisioned,” says Biswajit Chakraborty, General Manager, Four Seasons Hotel Bengaluru at Embassy ONE. The event spaces are versatile and meticulously designed. The Grand Ballroom,  spanning 546 square metres and accommodating up to 300 for a banquet or 1,000 for a reception can also be divided into two more intimate halls, each with its own dedicated pre-function area for a welcome reception. The open-air Terrace, equipped with live cooking counters, brings energy and theatrical flair to celebratory gatherings, while the Garden Room’s floor-to-ceiling windows and direct Terrace access make it ideal for indoor-outdoor events. More intimate occasions find their home in the Nectar and Lotus rooms which are warm, inviting spaces nestled adjacent to the Grand Ballroom, perfect for close-family rituals. All venues sit conveniently on the same floor, making transitions between ceremonies seamless. Beyond the function spaces, the hotel’s lush gardens, serene waterfall and dramatic staircase offer picture-perfect backdrops for wedding portraits, with the Butterfly Ribbon garden providing a particularly enchanting setting. Food holds a special place at the heart of every wedding, and at Four Seasons Bengaluru, the culinary experience is approached with the same care and attention as every other part of the celebration. The hotel’s talented chefs craft custom menus drawing on regional Indian specialities, pan-Asian delicacies and international favourites or design something entirely bespoke to reflect the couple’s tastes and wedding theme,including a made-to-order wedding cake from the pastry team. CUR8, the hotel’s all-day dining restaurant, can host private dinner parties for groups of 12 to 40 in its two separate dining rooms. Far & East, the Pan-Asian restaurant perched with sweeping 360-degree views of the city, is a natural choice for a celebratory dinner with a difference. The Lobby Lounge & Terrace provides a graceful setting for a pre-wedding afternoon tea or a relaxed post-wedding brunch. For an elevated evening, Copitas, the hotel’s award-winning cocktail bar on the 21st floor, keeps the energy alive with handcrafted cocktails and DJ nights, while The Collection, a dedicated whisky lounge, offers a sophisticated end to the celebrations. For those who prefer a leisurely daytime setting, the Pool Bar offers light bites and refreshing drinks in a tropical, greenery-wrapped space. Beyond the ceremonies and feasts, the hotel ensures that the entire wedding party is well taken care of with curated wedding wellness experiences. Infuse Spa, the hotel’s poolside luxury spa, is a haven for the bride, groom and their families to recharge ahead of the big day. Drawing on ancient Indian wellness traditions as well as modern therapeutic techniques, the spa offers everything from Ayurvedic rituals and signature massages to couple’s spa retreats. For the final touch before stepping into the celebration, the hotel’s in-house salon provides expert hair styling, colour and beauty treatments and the housekeeping team stands ready to assist with any last-minute wardrobe alterations or pressing needs. And when the festivities draw to a close, Four Seasons ensures the celebration continues seamlessly into the honeymoon. Newlyweds can ease into their new chapter right here in the Garden City, waking to a champagne breakfast in the privacy of a luxurious suite unwinding with a couple’s spa experience, or exploring Bengaluru through a personalised itinerary crafted by the hotel’s local experts. For those setting off to farther shores, the team is equally at hand to arrange a stylish send-off to any Four Seasons destination around the world. A wedding at Four Seasons Hotel Bengaluru is more than a ceremony, it is an experience woven together with warmth, beauty, and the kind of attention to detail that turns a single day into a lifetime of memories. Get in touch with wedding specialist:  +91 8050524006

Set in one of North India’s most prominent spiritual destinations, voco Amritsar has announced the appointment of key leadership roles across its management team. The appointments bring together experienced professionals across operations, sales, finance, engineering, human resources, and security, who will play a pivotal role in delivering exceptional guest experiences while strengthening the hotel’s position in North India. Sunit Rana as Director of Sales Sunit Rana brings 19 years of experience in the hospitality industry, with expertise spanning sales strategy, market development and brand positioning across luxury and upscale segments. Over the course of his career, he has been associated with leading hospitality brands including IHG Hotels & Resorts, The Leela Palaces Hotels and Resorts, Radisson Hotel Group, Hyatt Hotels Corporation, Pride Hotels, Sarovar Hotels and Chokhi Dhani Group. Throughout his career, Rana has played a key role in driving brand value, implementing strategic sales initiatives, strengthening market presence and supporting revenue growth. At voco Amritsar, Sunit will serve as Director of Sales, where he will lead the hotel’s sales strategy with a focus on market expansion, brand positioning and revenue generation. Roshan as Director of Finance and Business Support Roshan brings over a decade of experience in financial management within the hospitality industry, with expertise in financial planning, budgeting, compliance, and operational efficiency. Prior to joining voco Amritsar, he was associated with IHCL Goa and has also worked with leading global hospitality brands including Hilton and Marriott International. Throughout his career, he has developed strong expertise in financial planning and analysis, budgeting and forecasting, cost optimization, audit compliance, and cash flow management. He has also implemented internal control frameworks, improved reporting efficiencies, and partnered closely with operational teams to enhance overall profitability and performance. At voco Amritsar, Roshan will oversee the financial operations of the property, while supporting strategic business growth in line with IHG’s global standards. Saurabh Singh as Executive Housekeeper With over 15 years of experience in housekeeping operations, Saurabh Singh joins voco Amritsar as Executive Housekeeper. With a strong background in maintaining high standards of cleanliness, guest comfort and operational efficiency, Saurabh will be responsible for overseeing housekeeping functions while ensuring seamless service and an elevated guest experience across the property. During Saurabh’s professional journey, he has been associated with leading hospitality brands including Crowne Plaza, Holiday Inn and Le Méridien, and have also contributed to prestigious pre-opening projects such as Jaypee Greens Golf & Spa Resort and Kempinski Ambience Hotel Delhi. His expertise includes team leadership, quality control, guest service excellence, and operational management. Shivendra Singh as Director of Human Resources Shivendra Singh has been appointed as Director of Human Resources, bringing in over 12 years of experience in human resource management within the hospitality sector. With expertise in talent management, employee engagement and organisational development, Shivendra has played a key role in building high-performing teams and fostering positive workplace cultures across hospitality organisations. In this role at voco Amritsar, Shivendra will lead the hotel’s human resource function, focusing on strengthening the people strategy, supporting talent development and fostering a collaborative and inclusive work environment in alignment with IHG’s people-first philosophy. Narendra Yadav as Chief Engineer Narendra Yadav brings over 14 years of experience in hospitality engineering and technical operations, with expertise spanning electrical engineering, preventive maintenance, energy conservation, audit compliance and engineering operations management. He has been a part of the pre-opening team at voco Amritsar, where he has played a key role in establishing engineering systems, operational processes and compliance standards for the property. Prior to this, he served as Engineering Manager at Holiday Inn New Delhi Aerocity, where he successfully led major renovation projects while overseeing Quality & ISO and BSA audits. His professional journey also includes key roles with Le Méridien Hyderabad, Holiday Inn Express Kolkata Airport, MHRS Indore, and Courtyard by Marriott Agra. Over the years, he has been recognised for his contributions to the Best Executive of the Year award, along with multiple Executive and Associate of the Month accolades. With this experienced leadership team in place, voco Amritsar is well positioned to deliver distinctive hospitality experiences while strengthening its presence in one of North India’s most prominent cultural and spiritual destinations. Radhika Chhetri as Front Office Manager Radhika Chhetri brings over 10 years of experience in the hospitality industry, with expertise in front office operations, guest relations and hotel operations management. She began her hospitality journey through the IHG Academy and has since built strong experience across leading hospitality brands. Prior to joining voco Amritsar, Radhika was associated with InterContinental Hotels Group (IHG) where she spent six years working across brands including Crowne Plaza and Holiday Inn. She has also gained valuable exposure with globally recognised hospitality brands including Marriott and Accor. At voco Amritsar, Radhika will oversee front office operations with a focus on delivering seamless guest experiences and maintaining the brand’s service standards. Faizan Malik as Security Manager Faizan Malik joins voco Amritsar as Security Manager, bringing extensive experience in security operations, risk management and hospitality security leadership. Prior to entering the hospitality sector, he served with Delhi Police Department (MHA) for over 8.5 years, including assignments at the District Magistrate Office and as Personal Security Officer to the SDM Shahdara. Over the years, he has been associated with leading hospitality and corporate brands including The Leela Palace New Delhi, Radisson Blu Kaushambi Delhi NCR, Regenta Suites by Royal Orchid, Holiday Inn New Delhi International Airport, Ramada Encore by Wyndham, and M3M Corporates (Abante Management pvt. Ltd.). In addition to this, his professional credentials include certifications as a Certified Security Professional and Certified Protection Professional, a Postgraduate Diploma in Disaster management, Certified first-Aid trainer, a Diploma in Fire Management, and an NCC ‘C’  Certificate from the Indian Army. At voco Amritsar, Faizan will lead the entire hotel’s security operations with a focus on ensuring a safe and secure environment for guests and colleagues while upholding the brand’s operational standards.

From May 1st through August 31st, 2026, Four Seasons Hotel Bengaluru transforms into a sun-kissed sanctuary, celebrating the global 101 Days of Summer activation through a distinctly local lens. This property-wide residency merges the nostalgic cooling rituals of a Bengaluru summer with the artisanal craft of the hotel’s culinary and mixology teams, positioning the property as the city’s definitive urban oasis. The campaign revolves on the hotel’s cherished Garden City identity. While Four Seasons properties worldwide celebrate this 101-day seasonal milestone, the Bengaluru expression is rooted in the dappled sunlight and breezy charm of the local landscape. Guests are invited to step away from the city’s heat and embrace a gentler pace, where every experience is thoughtfully curated to reflect the soul of a regional summer. The Artisanal Gelateria and Hero Experiences The hotel is elevating the simple joy of frozen treats into a sophisticated culinary journey that bridges childhood nostalgia with luxury craftsmanship. At the heart of this celebration is a vintage-inspired summer cart that brings the street-side familiarity of Java Plum in the Promenade Sorbet and the coastal inspiration of the Coastal Cream Magnum Bar to the hotel’s alfresco spaces. During the high-energy Sunday Brunches at CUR8, a rotating selection of artisanal gelatos and grand sundaes represents the season’s most essential indulgence. The Garden City Collection and Mango Residency The beverage program pays homage to botanical landmarks through a liquid tribute to the city’s green heart. The Garden City Cocktails and The Temperance Trail mocktails utilize local harvests to create refreshing narratives, whether it is a Nandi Hills Spritz enjoyed poolside or the Silk Route summer float featuring hand-churned vanilla bean gelato. Complementing this is a dedicated seasonal residency at the Lobby Lounge focused on the King of Fruits. From a tiered Mango Afternoon Tea to signatures like the Alphonso Mango Kulfi, the hotel celebrates the regional orchards that define the local summer palate. Summer Staycations: An Urban Retreat To complement these culinary activations, Four Seasons Hotel Bengaluru is inviting residents and travellers to discover the ultimate summer staycation. The garden suites and poolside sanctuary offer a serene escape where the season feels infinitely more languid. Guests can transition from a morning dip in the pool to a lazy afternoon in the Lobby Lounge, anchored by the floral notes of a Tabebuia Spritz—a tribute to the pink blossoms that line the streets of Bengaluru. These curated stays provide a seamless blend of restorative wellness and vibrant gastronomy, ensuring every summer day is spent in the lap of Four Seasons luxury. A Season of Languid Luxury Through 101 Days of Summer, Four Seasons Hotel Bengaluru transforms the warmest months into a curated celebration of nostalgia, flavour, and light. By merging the global spirit of the Four Seasons brand with the irreplaceable charm of the Garden City, the property offers a sanctuary where summer is not merely a season, but a series of artisanal moments designed to be savoured slowly. It remains the definitive destination for those seeking to rediscover the beauty of a Bengaluru summer through a lens of relaxed, high-concept luxury.   For reservations and to explore summer staycation packages: Call: +91 80 4522 2222  Warm regards, Sumitra KC Senior PR Executive  M: +91 89284 94389 | E: sumitra.kc@cloverconnect.in

Appointed as Director of Food & Beverage Service and Director of Wellness respectively, both leaders will focus on elevating guest experiences across the hotel Shangri-La Eros New Delhi announces the appointment of Peeyush Bhushan as Director of Food & Beverage Service and Dr. Kushal Kumar Bachani as Director of Wellness. These appointments mark a considered step in strengthening the hotel’s leadership across key guest experience verticals, as it continues to refine its position as one of the capital’s most distinguished hospitality destinations. Peeyush brings over fifteen years of experience in food and beverage service, with a career shaped by leading global hospitality brands. Known for his command over operations and a sharp understanding of guest expectations, he has consistently delivered results that balance performance with experience. He holds a certification in General Management from XLRI Jamshedpur and is a graduate of M.S. Ramaiah College of Hotel Management. This foundation, combined with extensive on-ground exposure, channels a leadership style that is structured, focused, and outcome-driven. He is recognised for his ability to bring clarity and discipline to complex operations while building teams that deliver with confidence and consistency. His approach is rooted in strong fundamentals, driving revenue growth, enriching service standards, and ensuring that every touchpoint reflects the brand’s level of refinement. In his new role, he will oversee all aspects of food and beverage service at Shangri-La Eros New Delhi, with a clear focus on elevating the guest experience and amplifying operational excellence to further enhance the hotel’s reputation for understated luxury and impeccable service. Alongside this appointment, Dr. Kushal Kumar Bachani joins Shangri-La Eros New Delhi as Director of Wellness. A seasoned professional with over 16 years of experience in the spa and wellness industry, he brings a rich understanding of luxury hospitality shaped across leading hotel brands in India and globally. His professional journey includes roles with Marriott International, Hilton Hotels, Sheraton Grand Resort & Spa, and Lodhi Hotels, each contributing to a layered perspective on guest wellness and luxury service standards. This diverse exposure has shaped his approach to creating thoughtful, experience-led wellness programmes. Prior to joining Shangri-La Eros New Delhi, he served as Director of Spa at The Westin Hotel Hyderabad, where he led spa operations and programming with a focus on innovation, precision, and elevated guest experiences. His earlier experience also includes a stint as Wellness Consultant at Arogya Kendra Nature Cure Centre in Bhopal, which deepened his understanding of holistic health beyond the luxury hospitality framework. Academically, Dr. Bachani holds a degree from Rajiv Gandhi University of Health Sciences, Bengaluru, along with a Postgraduate Diploma from Symbiosis International University, providing a strong foundation in wellness sciences that complements his extensive industry experience. At Shangri-La Eros New Delhi, he will focus on strengthening and evolving the hotel’s wellness offerings, aligning them with the brand’s commitment to thoughtful hospitality and refined guest experiences. Together, these appointments reflect Shangri-La Eros New Delhi’s continued focus on strengthening leadership across its core hospitality experiences. With Peeyush Bhushan leading food and beverage service and Dr. Kushal Kumar Bachani spearheading wellness, the hotel continues to build on its commitment to delivering thoughtful luxury, operational excellence, and elevated guest experiences across every touchpoint.

A seasoned culinary expert, Sumit Kumar will drive innovation across dining and banqueting experiences voco Amritsar has announced the appointment of Sumit Kumar as Executive Chef. In his new role, he will spearhead culinary strategy and operations across the hotel’s restaurants, in-room dining and banqueting spaces. Sumit will also be heading the menu development, kitchen standards, team training and guest dining experiences at voco Amritsar. Chef Sumit brings over 16 years of international culinary experience, specialising in Italian and Progressive Indian cuisine. Over the course of his career, he has worked with leading hospitality brands including ITC Hotels, Hyatt, Radisson Hotel Group, Marriott International and IHG Hotels & Resorts. His professional journey has also taken him across international destinations such as Saudi Arabia, Dubai, England and Japan, where he gained valuable exposure to diverse culinary traditions and global dining standards. Speaking on the appointment, Manish Yadav, General Manager, voco Amritsar, said: “Culinary experiences play a vital role in shaping memorable guest stays, and at voco Amritsar, this remains a key focus. Chef Sumit’s global exposure, creativity, and leadership will further strengthen the hotel’s dining and banqueting offerings. The team is delighted to welcome him on board and looks forward to the innovation and excellence he will bring to the culinary experiences at voco Amritsar. Commenting on his new role, Chef Sumit Kumar said: “I am excited to join voco Amritsar, a brand known for its warm hospitality and vibrant guest experiences. I look forward to working with the team to craft menus that celebrate seasonal ingredients, refined techniques and global flavours, while creating memorable dining experiences for our guests.” Sumit is passionate about discovering new ingredients, exploring diverse cuisines, and immersing himself in culinary traditions from around the world. His culinary philosophy is guided by a strong focus on authenticity, craftsmanship, and a deep respect for locally sourced produce. At voco Amritsar, Sumit Kumar will helm the kitchen brigade, curating distinctive dining experiences while bringing voco’s core philosophy of ‘reliably different’ to life through thoughtfully crafted gastronomic offerings.

Reinforcing its people-first philosophy, Radisson Hotel Group (RHG) honored Chandrakala, a housekeeping associate at Radisson Blu Hotel New Delhi Paschim Vihar, with the prestigious ‘Unsung Hero’ award at RAD LEADS 2026, RHG’s annual leadership conference held in Chennai recently. The award recognises individuals who consistently go above and beyond in their roles, often away from the spotlight, embodying the Group’s core values of service excellence, integrity, and dedication. It is a reflection of Radisson Hotel Group’s commitment to fostering a culture where every contribution matters, and where team members across roles and levels are empowered to create meaningful guest experiences. By spotlighting such stories, the Group reinforces its belief that true hospitality is driven by people, passion, and everyday acts of excellence. With nearly 15 years of service, Chandrakala has been an integral part of Radisson Blu Hotel New Delhi Paschim Vihar since its pre-opening phase in 2011. As a member of the housekeeping team, she has earned a reputation for her attention to detail, reliability, and warm approach to guest service, qualities that have made her a trusted and respected colleague across departments. Her commitment extends beyond operational excellence. In one instance, she personally assisted an international guest with shopping and tailoring arrangements, ensuring a seamless and personalised stay experience, a gesture that earned heartfelt appreciation and highlighted the human touch that defines hospitality at RHG. Her honesty and ethical conduct have also been recognised internally, further strengthening the culture of trust within the hotel. Anuj Soin, General Manager, Radisson Blu Hotel New Delhi Paschim Vihar, said, “Chandrakala’s recognition as Unsung Hero at RAD LEADS 2026 is a proud moment for all of us. Her journey reflects quiet dedication, integrity, and an unwavering commitment to excellence. She truly represents the spirit of our workplace, where every team member is valued and empowered. Her story is an inspiration and reinforces our belief that when we nurture our people, excellence follows.” Chandrakala’s recognition underscores Radisson Hotel Group’s continued focus on building an inclusive and empowering workplace, where every individual contribution is valued and celebrated, shaping not just guest experiences, but the future of hospitality.